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The Customer Items tab on the item detail page lets you define customer-specific SKU and UPC codes for each item. When a customer uses their own product identifier (different from your internal codes), you record that mapping here so orders and exports use the correct identifier for each customer.

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Opening Customer Items

  1. Navigate to FULFILL™ → Items in the main menu
  2. Select an item from the list to open its detail view
  3. Click the Customer Items tab
The grid shows all existing customer mappings for the selected item.

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Grid Columns

ColumnDescription
SKUThe customer’s product identifier for this item
UPCThe customer’s UPC barcode (12 digits, optional)
CustomerThe customer this mapping applies to
LocationA specific customer location, or blank if it applies to all locations
DefaultWhether this is the default mapping for the customer
StatusActive or Inactive

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Adding a Customer Item Mapping

  1. Click Add Customer Item
  2. Fill in the form:
    • Customer (required) — select the customer from the dropdown
    • Location (optional) — leave blank to apply to all locations for the customer, or select a specific location
    • SKU (required) — enter the customer’s product identifier
    • UPC (optional) — enter the 12-digit UPC barcode if needed
    • Size UOM (optional) — enter a size unit of measure override
    • Default — check if this mapping should be used as the default for the customer
  3. Click Save
The new mapping appears in the grid immediately.

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Editing a Mapping

Click any row to open the edit form. You can update the SKU, UPC, Size UOM, and Default flag. Customer and Location cannot be changed after creation — create a new mapping instead.

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Activating or Deactivating

Open a mapping by clicking its row, then click Activate or Deactivate to change its status. Inactive mappings remain in the grid but are not used on orders.
If a mapping is the only active default for a customer, the Default checkbox is locked — you must add another default mapping before deactivating this one.

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Best Practices

  • Add a mapping when a customer uses a different product code than your internal SKU
  • Use the Location field when one customer location uses a different code than the customer’s other locations
  • Mark one mapping per customer as Default to ensure consistent order exports
  • Deactivate mappings when a customer stops using a code, rather than deleting them — this preserves history

Item Management Overview

Manage your item catalog and availability

Customer Details

Manage customer information and settings