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Effective pricing management helps you maintain profitable margins while offering competitive rates to different customer types. WorkSuite Fulfill provides flexible pricing tools that work for various greenhouse business models.

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What You Can Do

With pricing management in WorkSuite Fulfill, you can:
  • Set Up Price Groups: Create different pricing levels for customer types
  • Configure Price Levels: Set prices for categories or individual items within each price group
  • Assign Price Groups: Apply price groups to customers and individual locations
  • Set Quantity Thresholds: Configure pricing based on order quantities
  • Use Date Ranges: Apply pricing for specific time periods

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Pricing Structure

WorkSuite Fulfill uses a hierarchical pricing system:

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Retail Pricing

  • Each item has a retail price
  • This is the fallback price when no other pricing applies
  • Serves as the default for customers without price groups

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Price Groups

Named collections of pricing rules for customer categories:
  • Retail: Individual consumers and small buyers
  • Wholesale: Garden centers and larger customers
  • Preferred: Long-term partners with volume discounts
  • Employee: Staff discount pricing
  • Custom Groups: Specific pricing for unique customer segments

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Price Levels

Each price group contains price levels that define specific pricing:
  • Target: Apply to a category or individual item
  • Prices: Set grower cost, grower sell price, and customer sell price
  • Quantity Threshold: Minimum quantity for this pricing to apply
  • Date Range: Optional start and end dates for seasonal pricing

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Location-Level Pricing

  • Individual customer locations can have their own price group
  • Location price group overrides the customer’s default price group
  • Useful for multi-location customers with different pricing needs

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How Pricing Works

When creating orders, WorkSuite Fulfill applies pricing in this order:
  1. ERP Pricing (if enabled): Looks up pricing from your ERP system based on customer’s ERP price group
  2. Price Group Pricing: Uses price levels from the customer or location’s assigned price group
  3. Retail Price: Falls back to the item’s retail price if no other pricing applies
The system checks for pricing based on:
  • Item or category match in price levels
  • Quantity thresholds
  • Date ranges (if specified)
  • Location-specific price group (overrides customer price group if set)

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Price Group Management

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Setting Up Price Groups

Each price group contains:
  • Group Name: Clear identifier (Wholesale, Retail, etc.)
  • Default Status: One price group can be marked as the default
  • Price Levels: Collection of pricing rules for categories or items

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Common Price Group Types

Retail Customers
  • Individual gardeners
  • Small landscapers
  • Walk-in customers
  • Typically highest pricing tier
Wholesale Customers
  • Garden centers
  • Larger landscaping companies
  • Nursery resellers
  • Volume-based discounts
Preferred Partners
  • Long-term customers
  • High-volume buyers
  • Special partnership agreements
  • Best pricing available

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Product Pricing

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Setting Individual Product Prices

For each plant variety:
  • Set the retail price on the item itself
  • Add price levels in price groups for specific pricing
  • Price levels can target the item directly or its category

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Price Level Configuration

Target Selection
  • Choose category (applies to all items in that category)
  • Or choose individual item (item-specific pricing)
Price Fields
  • Grower cost (your cost)
  • Grower sell price (wholesale price)
  • Customer sell price (retail/end customer price)
Quantity Thresholds
  • Set minimum quantity required for this price level
  • Useful for volume discounts
Date Ranges
  • Optional start and end dates
  • Enables seasonal pricing

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Managing Price Changes

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When to Update Prices

Common reasons for price changes:
  • Seasonal demand fluctuations
  • Cost changes from suppliers
  • Market competition adjustments
  • New product introductions

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Best Practices for Price Updates

Pricing Best Practices

  • Review prices regularly (monthly or seasonally)
  • Communicate price changes to customers in advance
  • Maintain pricing history for reference
  • Test new pricing with a small customer group first
  • Consider the impact on existing orders

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Price Change Process

  1. Review Current Pricing: Analyze margins and competitiveness
  2. Plan Updates: Determine new pricing structure
  3. Communicate Changes: Notify affected customers
  4. Implement Changes: Update pricing in the system
  5. Monitor Results: Track impact on sales and margins

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Price Group Assignment

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Assigning to Customers

When setting up customers:
  1. Select appropriate price group based on customer type
  2. Consider volume potential and relationship
  3. Review and adjust as the relationship develops

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Assigning to Locations

Individual customer locations can have their own price group:
  • Overrides the customer’s default price group
  • Useful for multi-location customers with different needs
  • Each location can have unique pricing
  • Example: Retail and wholesale locations for same customer

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Managing Pricing Changes

To adjust pricing for specific situations:
  • Create a new price group with different price levels
  • Add date-ranged price levels for temporary pricing
  • Use quantity thresholds for volume-based pricing
  • Assign location-specific price groups as needed
Location-specific price groups override the customer’s price group when set. Use this for customers who need different pricing at different locations.

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Next Steps

Ready to set up your pricing structure? Check out these guides:
Always test pricing changes carefully and communicate with customers before implementing significant adjustments that could affect their ordering patterns.