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New WorkSuite users are added by invitation. There’s nothing to install and no account to create yourself — the invitation email contains everything you need.

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Accepting Your Invitation

1

Open the invitation email

Your administrator (or the Silver Fern team) sends an invitation to your work email address. If you don’t see it, check your spam folder or ask your administrator to resend it.
2

Set your password

Follow the link in the email to set your password. This is the only setup step.
3

Sign in

Go to worksuite.silverfern.com and sign in with your email and new password.

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Where You Land

What you see after signing in depends on your account type:
  • Staff users land on the WorkSuite home screen with the modules enabled for your company (FULFILL™, RESTOCK™, PRODUCE™, mobile apps).
  • Customer portal users land in your supplier’s Customer Portal to browse the catalog and place orders.
Your role also shapes what you can do within modules — for example, some production and replenishment actions are limited to managers or administrators. See Getting Started for an overview of roles.

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Common Questions

The invitation link expired or was already used. Ask your administrator to resend the invitation — a fresh email replaces the old one. I forgot my password. Use the password reset link on the sign-in page; a reset email is sent to your address on file. I need access to another module. Module availability and roles are managed by your administrator — there’s nothing to change on your end.

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Adding Users to Your Company

Staff user accounts are provisioned by invitation through your WorkSuite administrator or the Silver Fern team — contact support to add or remove users. Customer portal users are managed separately by your team under FULFILL → Portal; see Portal Users.