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What is ENGAGE?

ENGAGE is a mobile app for counting inventory at retail store locations. Merchandisers and store associates pick a store, count what’s on hand by scanning barcodes or entering quantities, and post the counts back to WorkSuite.
ENGAGE is a mobile-first app. Open it from the WorkSuite app launcher on a phone or tablet.

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Key Features

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Quick Scan Mode

Toggle Quick Scan Mode to count by scanning — each barcode scan adds 1 unit. Turn it off to search items by name, UPC, or SKU and enter quantities manually.

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Flexible Barcode Matching

Scans match items by exact UPC, UPC without the check digit, or SKU (case-insensitive). Unrecognized barcodes show a clear “No item found” message.

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Per-Location Counting

Counts are kept per location. You can switch stores mid-day and your unposted counts for each location are preserved until you post them.

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Offline Support

Counts posted without a connection are queued on the device and post automatically when the connection returns. The History tab tracks queued, posted, and failed submissions.

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Workflow Overview

  1. Select a location: Search by store name, customer, or address
  2. Count: Scan barcodes (Quick Scan) or search items and enter quantities
  3. Review: Adjust quantities with +/− steppers, swipe to remove mistakes
  4. Post: Confirm and post the counts for the location
  5. History: Review posted and queued counts on the History tab
After counts are posted, uncounted items at the location zero out after the review period — so count everything on hand before posting.